SSB second week

During this week we concentrated on customer care.  We learned what an urgent, non-urgent and a special request is from a guest.  We did some practical customer care on Fridays, when the guest's have checked in, we make a turn at the chalets to find out how they are doing and how they find the chalet.  We make sure that everything in the chalet is up to standard and nothing is broken.

To be honest, I think Sondela's customer care system is way above standards...  When the guest arrives, they are met by a welcoming committee, when they have settled into their chalet, they are met by the SSB ladies, they are given an evaluation form at their check-in so they are able to evaluate every move that Sondela's staff makes.  During their stay, the managers are always visible and free to chat at any time, they are friendly and will take time out of their busy schedules to talk to guests.  During the weeks, there are also Manager Tea meetings where the guests are able to meet the different managers and ask all the questions they've been burning to ask.  A week after the guest's departure, Sondela will give them a call in order to find out, how their stay was.

This is also something I have enjoyed the best during my (almost a) year, I never thought that I was good with people but that's definitely something that all these courses have had in common, they have taught me that people are my business.  I love talking to people and listening to their stories and being able to share mine.  I absolutely LOVE exceeding customer expectations and, not to blow my own horn, but I'm pretty good in talking to complete strangers and instantly turning it into a friendly situation.

Yes, I admit, this is a random image to be placed in this post but I just thought
you should see the amount of things that need to be taken into consideration at SSB.

P.S. We did some more filing...