WOP course (Part 3)

Week 3
Week three was all about health, hygiene and communication.

The picture on the left is of a communication project that we had to do.  We were given a few random pieces of equipment and we had to build a tower.  We failed at this task because the criteria of the project was to build the highest tower but since our communication skills aren't up to standard, we didn't ask so we didn't know.  We had an egg project, our egg survived after being thrown off a roof but we still failed since we didn't ask the important questions so we didn't really know what to do.  We had to create a song and dance about health or hygiene, this is our song:
Something sweet for your feet
Pluck your nose and scrub your toes
Use your hands to wash your pants
Wash your face and every private place
Clean your ear if you can't hear
Wash your breath, it smells like death
Take your time to wash the grime
Think before you stink
Use Dove before making love
Trim your hair, wash everywhere.

The boys sang the song and the girls did the movements, in my opinion our's was the best.
This week we also learned how to do Welcoming in the right way and what to do when things turn for the worst or you have a difficult customer.
The three important things of this week:
Acquire the guest
Maintain the guest
Exceed the guest's expectations